Refund Policy

Thank you for your business!

Customer Service

We are happy to be of service. Please review the following to help you reach the right person regarding your request. You can also email us for answers to general questions.

  • For general customer service, refunds, and professional continuing education credit questions, please contact Customer Service at 586-677-7900 or by email.
  • For information regarding group live training needs, quantity discounts for print or online courses, keynote programs, or meeting other group training needs, please contact Joe Tabers, at 734-332-8770 or by email.


If you are not completely satisfied with your purchase, simply return it within 30 days for a full refund of the purchase price (refunds exclude shipping charges).

  • Books, audios or materials may be returned in unused condition within 30 days from the date of receipt. No refunds will be granted when products are returned more than 30 days from the date of receipt or in damaged condition.

Leadership Skill-Enhancement Webinar Learning Package Program 30 Day Risk Free Guarantee

New subscribers have a 30 Day Risk Free Guarantee. If not completely satisfied with your Package, call us at 586-677-7900 or email us for a 30 Day Risk-Free Guarantee Request Refund within 30 days of purchase to receive a full refund of your package fee. No refunds will be granted after 30 days.


Productive Training Services, Inc. is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you’ll find valuable. If you would rather not receive this information, you may send an email to Customer Service with “Unsubscribe Me” as the subject line.


You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.